Privacy Policy
Last updated: 2026-08-11
XVPN ("we", "our", "us") is committed to protecting your privacy. This policy explains how we handle your data.
Information We Collect
We collect only the minimum information needed to operate our service: your account email (or phone number), payment records (cards are processed by our payment providers — we never see full card numbers; crypto payments are recorded on the relevant public blockchain), connection metadata (connection time, bytes transferred, duration, and the country/region and IP type you selected), and basic app/device diagnostics (app version, OS version, device model, network type). We never record the websites you visit, destination IPs, DNS queries, page URLs, or anything you type — this is a permanent commitment.
How We Use Your Data
Your data is used solely for: account management, billing and payments, service quality monitoring, and abuse prevention. We do not build advertising profiles and never use your data for advertising of any kind.
Data Sharing
We do not sell or share your personal data with third parties, except as required by law or to process payments through our payment providers.
Law Enforcement & Legal Requests
We only respond to legally binding requests issued by a competent authority with jurisdiction over us. Crucially, we can only disclose data we actually hold: account records (email, billing history) and minimal connection metadata (connection times, bytes, chosen country and IP type, and the IP address you connected from). Because of our permanent no-activity-log commitment, we hold no browsing history, destination IPs, DNS queries, or content — such data cannot be produced because it does not exist. Where legally permitted, we notify affected users of requests concerning their account.
Region Restriction Records
In regions where service is restricted, attempts to connect or purchase are declined and we record a block/exempt event: your account ID, the determined country, the action, your device platform, and the IP address you connected from (never any destination or content). These records exist solely as evidence to resolve disputes about a block decision and are retained for up to 1 year, then deleted automatically. Normal, unrestricted usage produces no such record.
Data Retention
Account data is retained while your account is active; when you delete your account it is anonymized. Connection metadata is kept only as long as needed for billing, service quality and abuse prevention. Network measurements that are not linked to any user (such as exit node health observations) are archived after 90 days. You may request deletion of your data at any time.
Your Rights
You have the right to access, correct, export, or delete your personal data. Contact support@xvpn.in to exercise these rights.
Contact
For privacy inquiries, email support@xvpn.in.