Refund Policy
Last updated: 2026-08-11
We want you to buy with confidence. This policy explains when you can get a refund and where the money goes.
30-Day Money-Back Guarantee
Subscription plans: within 30 days of your first purchase, you get a full refund — no questions asked. Subsequent renewals are refunded pro-rata minus usage. Limited to one refund per user per 12-month period.
Service Degradation
Demonstrable downtime of more than 24 hours in a billing period, or persistent unavailability in your region beyond what our service commitments document, qualifies for a pro-rata refund.
Mistaken Purchase
Picked the wrong plan or paid the wrong amount? Full refund within 7 days of purchase, subject to a quick manual review.
Not Eligible for Refund
Data packs with any usage; accounts suspended for acceptable-use violations (fraud, abuse, illegal use); requests made more than 30 days after purchase; and repeated refund requests, which are treated as abuse.
How to Request a Refund
Email support@xvpn.in with your order ID and reason (you can find the order ID under Dashboard → Orders). We respond within 48 business hours.
Where Your Refund Goes
Card payments go back to the original card. Crypto payments (USDT/USDC) are credited to your XVPN account balance instantly — on-chain transfers cannot be reversed, so we credit your balance, which you can spend on any plan. Apple/Google in-app purchases are refunded by the app store. Payments made from your XVPN balance are credited straight back to your balance.